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Victoria Endodontics
Certified Specialists in Endodontics
Dr. Natanya Padachey
Dr. Jeff Hall
 
Office Policy
Insurance

 

The fees in our office are Specialty Fees and thus higher than the General Practitioners Fees and most insurance coverage. Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. Upon completion of your treatment procedure, our office will generate the appropriate insurance forms on your behalf- these will be given to you. Most insurance companies will compensate you within a short time period according to their fee schedule and your percentage covered.

Please note we cannot predict the exact amount of coverage you will be reimbursed as each plan and treatment is specific to you. It is the responsibility of the plan holder to find out ahead of time the coverage amounts. If you have any general questions, please ask our staff. We advise if you have any specific questions to your insurance to call them directly. Please bring your insurance information with you to the initial visit so that we can expedite your reimbursement.

Fees

 

The fee for your endodontic treatment will be based on the extent of treatment. During your first visit we will discuss diagnosis, possible number of visits and the fees involved. Endodontic fees usually range from $900 to $2,200 and it is our policy that your care is paid for at the time of treatment. Because of the unique nature of our practice and the specialized kinds of cases we treat, it is not possible for us to accept insurance in lieu of payment. We will, however, provide you with all the information required by your insurance carrier so that you may obtain any reimbursements due to you.   

 

 

Privacy Policy

 

Dental offices collect personal information on patients to ensure patients receive safe and appropriate dental treatment. In addition, credit card and insurance coverage information may also be collected to facilitate payment for treatment rendered

 

Accountability

A dental office is responsible for all personal information under its control, and the policies employed for handling this

information to ensure it complies with the provincial privacy legislation currently in force. For more information on this

policy or should you have any concerns, please contact your dental office’s privacy officer.

 

Identifying Purposes

Dental offices collect personal information from patients for the safe and efficient delivery of dental treatment, including information used for payment of dental services. This information includes contact information, medical history, past

treatment and billing information. Patients will be notified if their personal information is to be used for purposes other than

those indicated here. In the normal course of business, your information may be viewed by computer and accounting

personnel.

 

Consent

As a dental patient, your personal information is requested to ensure safe and appropriate dental care is provided. It will

only be collected, used and disclosed for this purpose. Similarly, financial information will also be collected, used and

disclosed for the payment of services rendered. On this basis, it is reasonable to conclude that you have provided consent

for this purpose.

 

Limiting Collection

Personal information collected on patients is limited to providing patient care and receiving payment for these services.

 

Limiting Use, Disclosure and Retention

Personal information will not be used, disclosed or retained for purposes other than those identified above and will only be retained for as long as necessary to fulfill those purposes or as required by law. When it is no longer required, all personal information will be destroyed in a manner that recognizes the sensitivity of the information.

 

Accuracy

To ensure the accuracy of the personal information collected, patients are encouraged to ensure that their records are accurate and up-to-date. Patients can notify staff or contact the office immediately if there is a change.

 

Safeguards

Dental offices will take reasonable steps to ensure that the personal information under their control will be protected from unauthorized use and disclosure.

 

Openness

Information on privacy policies and practices are available to patients. All enquiries should be directed to the dental office privacy officer.

 

Individual Access

An individual can request to view their personal information held by a dental office by contacting its privacy officer. A patient can challenge the accuracy and completeness of the information and have it amended as appropriate. All dental offices in British Columbia will be guided by the relevant section of the Personal Information Protection Act and the directives of the Ministry of Management Services as amended on occasion.

 

Challenge Compliance

A patient can file a complaint regarding non-compliance with the Act, with the dental office’s privacy officer. All complaints will be investigated and responded to by that privacy officer. In the event the complainant remains dissatisfied, a formal complaint can be made to the provincial Information and Privacy Commissioner.

 

How to contact our Privacy Officer:

Dr. Natanya Padachey Suite 500A – 1120 Yates Street, Victoria BC V8V 3M9 / T 250-361-3636